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MemorySafe FAQ

General Questions About MemorySafe®

How does MemorySafe help me get the most out of my YesDVD®?

After your home videos are transferred to DVD using the YesDVD service at select retail locations, you can enjoy these MemorySafe features free for 30 days:

  1. View your YesDVD videos on a private and secure website.
  2. Share your YesDVD videos by email and on Facebook and Twitter.
  3. Protect and back up your YesDVD videos in a timeless digital format that can be accessed anytime. MemorySafe has been designed to archive your footage on secure servers.
  4. Purchase additional copies of your YesDVD, shipped to anywhere in the U.S.A.
What is YesDVD?
YesDVD is YesVideo's digital transfer program that converts home videos, movie film reels, slides and prints to DVD. Available at over 27,000 U.S. retail locations, this is the easiest way to digitize old family memories. No complicated software or expensive equipment is needed. Simply drop off your media and pick up the YesDVD in about 3 weeks.

Note: As of June 2010, YesDVD with MemorySafe online viewing is offered at Bartell Drugs, Costco, CVS and Walgreens locations.
How do I view my YesDVD video on the MemorySafe website?

After you receive your finished YesDVD, follow these instructions:

  1. Locate the Screening Room Code on the back of your YesDVD case.
  2. Enter the 10-digit Screening Room Code and email address on www.mymemorysafe.com from your mobile browser (Apple iPhone/iPad/Droid) or computer.
  3. Indicate whether you are the owner of the video or a guest.
  4. Click the check box to agree to YesVideo's Terms of Service.
  5. Click the “View my YesDVD!” button.

These instructions will also be included with your finished YesDVD.
What is a Screening Room Code?
This is a unique 10-digit unique alpha-numeric code found on the back of your YesDVD case. This code is required to access your video on the MemorySafe website.
Are my videos posted for public viewing?
No. YesVideo created MemorySafe with the intention of keeping your videos secure and private. We let you decide who can view your YesDVD movies.
How are my memories protected with MemorySafe?
MemorySafe is designed to back up your YesDVD on secure servers. After your original media transfer service is complete, your digital video files are stored on two secure servers, making it easier to view and share online. In the unfortunate event that your YesDVD ever becomes lost or damaged, ordering a new copy thru MemorySafe is convenient and hassle-free.
What does it mean to "future-proof" my memories? Why is this important?
Over time the way we view media will continue to change, as it has been changing from movie reels to videotape to DVD and online. What will be the viewing formats of the future? By digitally protecting your YesDVDs, you are “future-proofing” your memories, which will make them ready to convert into the next popular viewing formats.
Is MemorySafe compatible with all kinds of DVDs?

MemorySafe is not compatible with the following types of DVDs:

  • Store-bought Hollywood-produced DVD movies and/or copyrighted DVDs
  • DVDs that you created on your computer with your own software.
  • DVDs that were created from another transfer service.
  • YesDVDs that were ordered prior to November 2009 or from a retailer who does not offer MemorySafe.
What are MemorySafe's system and browser requirements?
MemorySafe will operate on most PC and Macintosh internet browsers (example: IE 7 and up, Opera, Firefox 3.x, Safari 3.x, and Google Chrome). The Adobe Flash Player is required.
Why can’t I see my MemorySafe videos at work?
Many companies monitor their employees’ Internet usage. Certain websites may be blocked by your IT department, because these sites are considered to be of personal use or non-work related. Unfortunately, there is nothing YesVideo can do if your MemorySafe account is blocked at work. Please sign in from your home computer.

Account Registration and Sign In

Why should I sign up for a MemorySafe account?
Although not required, we recommend that you complete the registration for your free 30-day trial account. These few extra steps increase security and allow you to access your YesDVD video without entering the Screening Room Code.
How do I sign into my MemorySafe account?
If you already have a MemorySafe account you can click on the "Sign In" button on www.mymemorysafe.com and enter your email address and password.
I forgot my password. How do I retrieve it?
If you forgot your password, it can be reset and sent to your email address. Click here to reset your password.
Should I sign up for a MemorySafe account if I am not the owner of the video?
No. You may view the video without signing up for an account.

The Memory Manager - Organizing My YesDVD Videos

What is the Memory Manager?
MemorySafe's Memory Manager is where your YesDVD titles are organized. If you have several YesDVD videos in your MemorySafe account, you can access the full collection from your Memory Manager. From this screen you can view, share, protect and order copies of your YesDVDs.
How do I add a new YesDVD video to my Memory Manager?
If you have a new YesDVD with a Screening Room Code you can add it to your MemorySafe account. After signing into your account, enter the new Screening Room Code into the "Add a YesDVD" box in your Memory Manager. Your new YesDVD will appear in your YesDVD title list.
How do I order extra copies of my DVD?

You may order extra DVD copies for any active DVD title in your Memory Manager from your computer's browser or Apple iPad device.

 

Your DVD(s) will be shipped to anywhere in the USA.

  1. Sign into your MemorySafe account from your computer's browser or Apple iPad device.
  2. Go to your Memory Manager.
  3. Find the DVD title you would like to order and select "Order YesDVD Copies."
  4. Select the number of copies you would like.
  5. Enter your shipping, billing and credit card payment information.
If I have multiple YesDVD videos do I need to enter each unique Screening Room Code or will one work for all of my videos?
You will need to enter a unique Screening Room Code, found on the back of each YesDVD.
How can I change my the title of my YesDVD?

If your original YesDVD does not have a title, you can add a title (or change your existing title) in My Account. Note that the YesDVD title will only be changed for MemorySafe website viewing. If you choose to order additional YesDVD copies in the future, they will retain the original YesDVD title.

  1. Sign into your MemorySafe Account.
  2. Click on the My Account link on the top right corner of your screen. This will open your account settings.
  3. Click on the Manage YesDVDs tab.
  4. Go to the YesDVD Title you would like to change.
  5. Click on the corresponding Change DVD Title button, which will open a box beneath your current title.
  6. Type in the new name for your DVD and click Apply Changes.
Can I delete YesDVD titles?

Yes, you can permanently remove YesDVD titles from your Memory Manager.

  1. Sign into your account.
  2. Click on "My Account" in the upper right corner.
  3. Click on the Manage YesDVDs tab on the Account Settings screen
  4. Select the video you want to delete and click "Remove this YesDVD"

*Delete with caution. Once a video is deleted from your account, it is also removed from YesVideo's servers.
Can I add my older YesDVD videos to my Memory Manager?
Since the online video files are created at the time of transfer, YesDVDs that were produced before MemorySafe cannot be automatically added to your Memory Manager. If you would like to add older YesDVDs to your Memory Manager, you must resubmit the original media (your tapes, reels, etc.) to the retail store to process as a brand new order. The new order will produce the online video files and unique Screening Room Code needed for MemorySafe access.
How will my ordered DVD copies be shipped?
DVD copies are shipped via USPS First-Class Mail, and delivered in about 5 to 7 business days from the day the order is placed. Each DVD copy is shipped individually in an unmarked padded envelope, at a shipping price of $3.99 for each DVD (in addition to the price of each DVD copy).

MemorySafe Subscriptions - Protecting My YesDVD Videos

Can I try MemorySafe before purchasing a subscription?
Yes! Every YesDVD with a Screening Room Code includes a free 30-day trial period. During that trial period you are encouraged to view, share and order copies of your YesDVD.

At the end of your trial, the video will expire and be deleted from our servers. Before your trial expires, you can purchase a MemorySafe subscription to extend your MemorySafe access and digital protection.
Why should I pay for a MemorySafe subscription?

You took the first step of transferring your old media to DVD. A MemorySafe subscription enables you to complete your transfer process. Now take the final step and protect it digitally in a secure location. The benefits are endless!

  • Your YesDVD video is secure and protected for as long as the account is active.
  • Your video files are already uploaded for you.
  • You can add and protect more YesDVDs by entering the unique Screening Room Code
  • You can access and organize generations of video memories anywhere and anytime
  • You can re-order YesDVD copies as gifts or to replace your original YesDVD if it becomes lost or damaged.
  • A digital copy of your video is backed up, future-proofing your memories and making them ready to convert to the next popular digital formats.
How much does a MemorySafe subscription cost?
YesVideo offers individual and premium MemorySafe subscriptions. Learn more about MemorySafe plans and pricing.
How do I subscribe?
  1. Sign into your MemorySafe account from your computer's browser or Apple iPad device.
  2. In the Memory Manager, click the "Protect" button ("Protect this YesDVD" button in the Screening Room)
  3. Choose your subscription plan, the duration, any additional YesDVDs you would like to protect and any YesDVD copies you would like to order. Click "Continue."
  4. In your Shopping Cart click "Checkout"
  5. On this page enter your mailing address and credit card number
  6. (We accept the following credit cards: Visa, MasterCard and American Express)
How does YesVideo secure my personal information?
The personal information you provide to YesVideo when registering for a MemorySafe account resides on a secure server and is only accessible for customer support reasons. When you choose to share your videos online with family and friends, they will not see your personal information.
Is my credit card information secure?
Yes, we use a HTTPS protocol to provide encryption and secure your identification on the server during your credit card transaction. Your credit card information is securely stored for easy automatic renewal. You can turn off automatic renewal and remove the stored credit card from your account in "My Account."

Sharing My YesDVD Videos

How can I invite my friends and family to view my YesDVD video?
You are encouraged to invite your friends and family to view your YesDVD video, whether you have a MemorySafe account or are visiting the website for the first time. From your video's Screening Room, click on the "Share This Video" button and enter the email addresses of the people you want to invite. Your visitors will receive an invitation email with a link to view your video.
Can my friends order YesDVD copies and share my YesDVD video with their friends?
Yes, your friends can order their own copies of the YesDVD and send email invitations to their friends only if you granted them permission in your original sharing invitation.
How can I share my YesDVD video with my Facebook friends?

MemorySafe allows you to share an invitation to view your YesDVD video as a Facebook post.

  1. From the Screening Room, click the "Share This Video" button and then click on the Facebook logo.
  2. If you are not already signed into your Facebook account, a new window will appear, asking you to sign in.
  3. Once signed in, you may add a comment or note for your link.
  4. Click "Share" and now all of your Facebook friends will be able to view your DVD video!
How can I share my YesDVD video with my Twitter followers?
  1. From the Screening Room, click the "Share This Video" button and then click on the Twitter logo.
  2. If you are not already signed into your Twitter account, a new window will appear, asking you to sign in.
  3. Once signed in click "tweet" and now all of your Twitter followers will be able to view your DVD video!

MemoryEditor

What is MemoryEditor?
MemoryEditor is a tool within MemorySafe that enables you to edit and compile footage from all the videos in your MemorySafe account. Once you create a video with all of your preferred clips, you can publish your project onto DVDs or into MemorySafe for online sharing.
Will my original DVD be changed by using MemoryEditor?
No, your original video will not be modified by creating a new project.
Memory Editor creates new videos without modifying your original footage.
How do I access the MemoryEditor program?
  1. Sign In to your MemorySafe account from your computer's browser.
  2. Go to the Memory Manager page.
  3. Click on the "Launch MemoryEditor" button in the top of the page.
How do I publish a project I have created?

Once you have finished selecting and organizing the video clips for your project, you can proceed to publish it online from your home computer or onto DVDs.

 

To publish a project:

  1. Click on the "Save Draft" button below the storyboard.
  2. Edit the title of your project and click "Save".
  3. Select the "Publish My Project" button:
    a. Option 1 - YesVideo MemorySafe:
         Add the new video to your MemorySafe account for viewing and
         sharing online. New videos are found in the Memory Manager page,
         under "MemoryEditor Video".
    b. Option 2 – YesVideo MemorySafe +DVD:
         Add the video to your MemorySafe account for viewing and
         sharing online, and also order a new DVD from your project.
How do I open a previously saved project?
  1. From your computer's browser click the "Manage Project" button below the storyboard.
  2. Select "Load Existing Project".
  3. Find the project you want to open and click the "Select" button.
Once I publish a project, how do I share it online?
When you select to publish a video online, your project will appear in the Memory Manager page - below all your other protected videos. Once MemorySafe has completed the publishing process, you can share the video by following these steps:
  1. Locate the video you want to share from the Memory Manager page.
  2. Click the thumbnail of the video; you will be directed to the Screening Room where you can view the video.
  3. Click the "Share Video" button above the video display box.
  4. A new window will appear with the options to share your video via Facebook, Twitter, or email.
How do I add music to my video?
You can add your own music playlist to play in the background of your video. If your video already has audio, it will be replaced by the music tracks you select. To add your own background music:
  1. From your computer's browser click on the "Music & Audio" button below the storyboard.
  2. In the new window, click the "Add Music Tracks" button.
  3. Browse your computer to select the music or audio files you want to add to your video. Note: Each time you upload an audio file, a new screen will appear asking you to confirm that your file does not violate any copyright policies.
  4. Your uploaded tracks will be listed in the window. You can arrange the order by clicking the blue arrows in the sequence column. 5. When you finish uploading and organizing your files, click the "Save Playlist" button.
I want to add music to my video, but the program does not recognize any of my music files.

You can only add music files in .mp3 format. Audio files in other format will not be recognized and cannot be added.

Can both the original audio from my video and my personal music play simultaneously?

Audio mixing is not available. Adding background music to your project will replace the original audio.

How can I select more than one item from my library?
  1. PC users: Hold the "Ctrl" key.
    Mac Users: Hold the "Command" key.
  2. While holding the assigned key, click on the clips/photos you want to select. The selected items will be highlighted by a green box.
  3. Drag the selected items into the Project Storyboard.
  4. When all the items go into the Storyboard, release the "Ctrl"
    or "Command" key.
How can I quickly select rows of items from my library?
Holding the “Shift” key while you click items in your library will select an entire range of clips.
  1. PC and Mac Users: Hold the “Shift” key.
  2. Click the first clip that you want to select.
  3. Click the last clip that you want in your sequence. All the items between the two clips will be highlighted.
  4. Drag the selected items into your Storyboard.
  5. Release the “Shift” key.

Video Trimming in the Screening Room

Why should I trim my videos?
The video trim feature allows easy extraction and sharing of your favorite clips from your MemorySafe videos. You can create clips from your favorite memories or remove unwanted footage, so you can share your most priceless moments instead of a very long video. In addition, the video trim feature is available to all MemorySafe users at no additional cost.
Will my original video be changed after trimming?
No, your original video will not be modified after trimming.  Your edited clips will be saved under the “Trimmed Video Clips” tab and your original video will remain in the “YesDVD Chapters” tab.
How do I trim my video?
  1. Click on the “Trim Video” icon when viewing your video in the Screening Room on your computer's browser.
  2. Drag the green and red triangles to set the new start and end points to the video.
  3. Click the Play button to preview your video.
  4. Click on the “Save & Share Clip” button.
  5. Your new video will be saved under the “Trimmed Video Clips” tab.
How can I share my trimmed clips with my Facebook followers?
  1. Click on the Facebook Icon and a new Facebook window will open.
  2. Enter your Facebook email and password.
  3. Add a comment (not required) and click the “Share” button.
  4. A link to your video will appear on your Profile Wall which will allow your all friends to view your clip!
How can I share my trimmed clips with my Twitter followers?
  1. Click on the Twitter Icon and a new Twitter window will open.
  2. Enter your Twitter email and password.
  3. Click on the “Tweet” button.
  4. A link to your video will appear on your Twitter profile which will allow your followers to view your video clip!
How can I share my trimmed clips with my Email?
  1. Click on the Email icon.
  2. Select your contacts from your Contacts List or enter email addresses manually.  Separate multiple email addresses with a comma.
  3. When you fill out all the fields, click the “Share” button”
  4. All of your entered recipients will receive an email with a direct link to your trimmed video.
How can I access my trimmed videos?
You can return to your trimmed videos in two ways:
• From the Memory Manager, click on the "YesDVD Trimmed Clips"
   under the View and Share column for each video.
• While viewing a video in the Screening Room, click on the "YesDVD
   Trimmed Clips" tab.
How do I delete a trimmed clip?
  1. Go to your “Trimmed Video Clips” tab in the Screening Room from your computer's browser.
  2. Find the video you want to delete from the list of trimmed videos on the left side of the movie display.
  3. Move your cursor over the video you want to delete and click the red “X” that appears on the video.
  4. Click “Yes” to confirm you want to delete the clip.

Sharing Clips From Your YesDVD

What is the difference between the "Share Clip" and the "Share This Video" buttons in the Screening Room?
The "Share This Video" button allows you to share an entire YesDVD – consisting of all the chapters and music video highlights.

The "Share This Clip" button allows you to share single clips from your video. This includes individual music video highlights, chapters, or trimmed clips. It is a convenient feature for you and your guest viewers so they don't have to browse through an entire video to find the most memorable scenes.
How can I share a clip via Email?
  1. Click on the "Share Clip" button.
  2. Click the Email icon and a new window will open.
  3. Enter your guests' email addresses in the text box, or click on the "Add From My Contacts" button to select addresses you have saved in your MemorySafe Address Book. Note: You can manage your address book in the Manage Contacts page, under My Account.
  4. Add a short message (not required), and click the "Share" button.
  5. Your guests will receive an email with a direct link to view your video clip!
How can I share a clip on Facebook?

MemorySafe allows you to share an invitation to view your YesDVD video as a Facebook post.

  1. Click on the "Share Clip" button.
  2. Click the Facebook icon and a new window will open (pop-up blockers must be disabled).
  3. Enter your Facebook email and password.
  4. Add a comment (not required), and click the "Share" button.
  5. A link will appear on your Profile Wall which will allow all your friends to view your clip!
How can I share a clip on Twitter?
  1. Click on the "Share Clip" button.
  2. Click the Twitter icon and a new window will open
    (pop-up blockers must be disabled).
  3. Enter your Twitter email and password.
  4. Click on the "Tweet" button.
  5. A link will appear on your Twitter profile which will
    allow all your followers to view your clip!

MemorySafe Mobile

How do I access my YesDVD videos on my Apple or Android mobile device?
  1. Go to your Apple or Android mobile internet browser and type www.mymemorysafe.com.
  2. Enter your YesDVD Screening Room code (found on the back of your YesDVD box) and your email address. Check the box to agree to YesVideo's term of service.Then click "View My YesDVD Movie."

If you already have a MemorySafe account, enter your email address and password in the Sign In section and click "Sign in." You are now able to view and share your YesDVD titles.
How do I share my YesDVD video title on my Apple or Android mobile device?
  1. Go to www.mymemorysafe.com and sign into your MemorySafe account.
  2. Click on "Site Menu" then select "Memory Manager."
  3. Select the YesDVD title you want to share. You will see links to the 3 music video highlights and entire video.
  4. Scroll to the bottom and click on the “Share” button.
  5. You can enter email addresses to send an email invitation or scroll down to share on Facebook and Twitter.
Can I purchase a subscription or order extra copies of my YesDVD video from my Apple or Android mobile device?
Unfortunately, these functions are not currently available on mobile devices.
I do not have an Apple or Android mobile device. When will MemorySafe mobile be available on my mobile device?
Here at YesVideo we are constantly innovating to provide the latest and greatest viewing capabilities. We are feverishly working to enable viewing and sharing on additional Smart phones and plan to announce expanded mobile device capabilities later this year.
Didn't see your question here?
Email your question to support@yesvideo.com or call 1-877-817-5375.
 
 
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